Mail indexing not working following MacOS Sierra install

Mail search is not working since I installed macOS Sierra. I have tried to use a previously posted fix to Rebuild the Spotlight index on your Mac - Apple Support however I get a dialogue box saying the HDD can't be added due to an unknown error. I have also tried trashing the 'Envelope' preferences to get a rebuild, to no avail. Any suggestions?

iMac (27-inch, Late 2012)

Posted on Sep 26, 2016 6:45 AM

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4 replies

Sep 27, 2016 2:43 PM in response to nealeh01

Boot into Recovery drive and run Disk Utility > First Aid.

Some users have had to reinstall Sierra to get things working properly. See other fixes for Sierra by Kappy\


Boot into the Recovery Drive by holding down Command R when restarting.


Open Disk Utility

Run First Aid on your internal drive, Macintosh HD

Quit Disk Utility


Select Reinstall macOS

Depending on your internet connection this could take some time to download the installer. Connect via Ethernet if possible

(You can reinstall Sierra over Sierra. This procedure is no different than installing one OS over another.


This process should not damage your data but it's always advised that you backup first.

Sep 29, 2016 11:06 AM in response to dianeoforegon

Tried all of this without success or any change. What I have discovered is that Spotlight is indexing the emails - I can find them in a Spotlight search, but they are not showing up in mail. Even the smart boxes are failing to show 'unread' or 'today' emails.


I have tried logging accounts out of mail and logging them back in - no change....I don't want to do a clean install if I am just going to have the same issue...help!

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Mail indexing not working following MacOS Sierra install

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